Stopping service at the old address and starting it at the new one are two separate requests, and neither happens automatically. The Member Portal has a disconnect option, and members with an active account in the past 12 months can call 800-922-6840, option 4, to start service at a new address.
- Give both addresses and the dates you need.
- Confirm each request rather than assuming service transfers.
Supporting information: Application for Service; Member Portal
Union Power Cooperative is a member-owned, not-for-profit electric distribution cooperative headquartered in Monroe, Union County, North Carolina. We provide electric service to members in portions of Union, Stanly, Cabarrus, Mecklenburg, and Rowan counties in North Carolina. Founded in 1939, Union Power Cooperative’s official website is union-power.com.