When the power goes out, staying informed doesn’t have to be a challenge. With Union Power’s outage texting service, members can quickly report an outage and receive real-time updates, all through a simple text message. It’s a convenient way to stay connected and informed when it matters the most.
How Does it Work?
Using this service is easy! If your power goes out and you have not been notified that there is an outage in your area, text “OUT” to 1-800-794-4423. You willget a message confirming your outage address. After confirming your address, you will receive a text stating that your outage has been reported.
During an outage, you can also reply “STATUS” to receive information and updates. To opt out of the outage texting service, text “STOP” or “QUIT.”
To get the most from this service, make sure your contact information is up to date. Keeping your mobile number current helps ensure you receive timely outage alerts and can report outages by text. At any time, visit union-power.com/updateinfo or contact one of our customer service representatives at 704-289-3145 to update your contact information.
You can’t predict when an outage will happen, but you can be prepared. Union Power’s outage texting service gives you a quick way to report an outage and stay up to date with real-time information, all from your phone. Update your contact information today, and make sure you’re connected before you need it.