ACH Draft Payments - Your account can be set up for automatic draft from your checking, savings or credit/debit card account on the 1st, 10th or 20th of the month depending on your particular billing cycle and you’ll no longer worry about missed or late payments. This option may be set up through our Online Services Member Portal or by calling customer service.
Auto Pay - Similar to automatic draft, you can use our Auto Pay option to personally manage your bank or credit card drafts and make changes at any time, giving you more flexibility to manage your payments. This option can only be set up you through our Online Services Member Portal.
Pay Online - View and pay your bill on our secure site using your credit card, debit card or by electronic check. Click here, then enter your account number or User ID and Password and select "Payments" to pay your bill now.
Mobile App - View your bills, make secure payments, manage your alerts and reminders, and even receive push notifications using the UPC Mobile app with your iPhone®, iPad® or Android™ device.
Pay by Phone - Use our FREE automated system by calling 800-794-4423 and press 3. Please note: A $5 service fee will be applied to bill payments made through a Customer Service Representative (CSR).
Pay by Mail - Please mail your payment at least 5 to 7 business days before the due date. Using the remittance stub on your bill, mail your payment to P.O. Box 63047, Charlotte, NC 28263.
Pay in Person - You may take your payment to one of our two office locations listed below. Our offices are open from Monday thru Friday, between the hours of 8:00 a.m. until 5:00 p.m. Please do not mail your payment to the addresses listed below.
1525 North Rocky River Road, Monroe, NC 28110 704-289-3145
474 South Main Street, Oakboro, NC, 28129 704-485-3335 or 800-922-6840
Union Power Cooperative does not accept electric bill payments from third party vendors:
Union Power has not authorized third party vendors such as retail establishments to accept payment of members’ electric utility bills on our behalf. These companies are in no way affiliated with Union Power, and we cannot guarantee that payments made to such third party vendors will reach the Cooperative to be posted to members’ accounts.
Members may pay their bill using their personal bank’s authorized online bill pay system or by choosing any of the options noted above.
If you are a Union Power member who has submitted payment of your electric bill through any unauthorized third party vendor, please be aware that you are still responsible for payment of your balance directly to the Cooperative utilizing any of the payment options listed above. This is the only way to ensure full receipt of payment in a timely manner.
If you see any vendor/location claiming to be an authorized third party vendor to accept payments on behalf of Union Power Cooperative, please report this immediately by calling our office at 704-289-3145 or 800-922-6840.
A sample bill is displayed below. Click the image for a larger view.